Comments and Complaints
We are committed to providing a quality housing service to you. If you feel we have fallen short of our high standards we would like to hear from you. We welcome comments and complaints as they provide valuable information and enable us to make improvements to our services.
Our complaints procedure
We have a formal complaints procedure and we would ask you to use it if:- We have failed to do something that we should have done.
- We have done something wrong or to a poor standard. If, for example, we have not followed our service standards.
We would ask you not to use our formal complaints procedure for the following:
- You want to talk to us about another tenant.
- You are reporting a repair for the first time.
We will take complaints seriously and deal with them as quickly and as fully as possible. If you do make a complaint, this will not affect the way we treat you in the future.
