Repairs
The technical services department prides itself on providing a first class repairs and maintenance service. During 2008/09 98.8% of routine repairs were carried out within their set target date. This was matched with an overall customer satisfaction rating of 97.9%.
Responsive Repairs
Before you report a problem, please refer to your
repairs handbook. Generally a repair will fall into one of three categories:
Emergency. We will respond within 24 hours.
Urgent. We will complete the repair within 5 working days.
Routine. We will complete the repair within 20 working days.
Planned and Cyclical Maintenance
To ensure your property meets and exceeds the decent homes standard the association carries out planned and cyclical maintenance programmes. Please refer to the Planned Maintenance pdf in the Related Documents section to see what works are being carried out this year.
Property Health Checks
As part of a four-year cycle, LYHA offers an appointment with you the tenant to visit your property and carry out a property health check. This programme of visits will provide us with the opportunity to assess the condition of the property and information about your needs and requirements from LYHA .This will enable us to deliver a more focused, tailored service.
Gas Servicing
The association will service your gas fires and boilers every 12 months in order to provide you with a gas safety certificate. We will contact you when it is time for your gas safety check to be carried out. To enable us to do this you will need to allow our gas contractors
IDM (tel: 01274 603 333) access to your property. This will ensure that all LYHA owned appliances are not only safe to use, but are working as efficiently as possible which will save you money on your energy bills.
