The Housing Ombudsman published a new Complaint Handling Code in July 2020, setting out good practice that all social landlords are considering in order to ensure they manage complaints effectively and fairly. The Code is part of the Ombudsman’s new powers in the revised Housing Ombudsman Scheme. Landlords are expected to carry out regular self-assessment against the code to ensure their complaint handling is in line with the code.

We are committed to continually improving our service to customers and to do that we need your feedback.

From the end of this month an independent research agency (MEL Research) will be contacting a sample of our customers every quarter to ask a selection of questions about your experience of our service.