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Annual customer satisfaction survey

Please help us improve our service by completing our annual customer satisfaction survey. This has been emailed out to customers with a reply link. Paper copies will also be sent out by post shortly. All answers are anonymous and confidential.
Complete it and you could win up to £125 in our free prize draw.

Read more about Annual customer satisfaction survey

LYHA Settle Scheme Celebrated at Industry Awards

A £750,000 refurbishment project by Leeds & Yorkshire Housing Association (LYHA), Leeds-based architects, Woodhall Planning and Conservation and Ilkley-based contractor, Dobson Construction Ltd, to create nine affordable apartments within a former Victorian family home in Settle was recognised as a finalist in the Best Affordable Rural Housing Development category at the prestigious Inside Housing Development Awards in London last night.

Customer Board Membership

As part of our commitment to ensure customers are central to what we do and the decisions we make, our LYHA Board of Management includes one specific position for a customer; either a tenant or resident of an LYHA home.

If you would like to learn more about, or have an interest in becoming a Customer Board Member - then click here to read more details

Join our Customer Committee and make a real difference!

LYHA is looking for customers who want to work with us to make a real difference to the communities they live in, are you that person? If the answer is “yes” then our Customer Committee could be perfect for you!

Customers Undertake Community Safety Review

Following the successful ‘Journey of the Call’ review, our Scrutiny Panel have undertaken their second review of 2017, which was all about community safety and anti-social behavior (ASB). Three customers took an in-depth look at our policies and processes and met with staff who manage ASB at Leeds and Yorkshire Housing Association.

St. John's House Officially Opened

St. John’s House, providing 23 high-quality affordable homes within walking distance of Leeds City Centre, has been officially opened by our Chief Executive, Lisa Pickard, and Councillor Debra Coupar, Executive Member for Communities at Leeds City Council.

Leeds City Council Housing Needs Survey - chance to win £150!

Leeds City Council has commissioned a Housing Needs Survey to inform future housing investment in the city. Complete it during May to be entered into a prize draw to win up to £150's worth of shopping vouchers.

Tenancy Fraud Awareness Week

Tenancy Fraud is when someone living in a housing association or local authority property is sub-letting it to someone else, or when they obtain a property through false information. If you suspect that someone may be committing Tenancy Fraud, you can report it to us in the strictest of confidence.

Waiting list now open!

You can now apply to be on our waiting list online. Click here for the application form. Once we send you a bidding number, you'll be able to start bidding on available properties straight away.

Open Door Newsletter Winter 2016

Read our latest news and updates.

Our latest published performance

Access our corporate reports and latest performance information.

Switching Energy Supplier

We’ve teamed up with Energy Angels to provide an energy switching service for our customers. Click here for more information.

Housing Day 2016

Following Housing Day, one of our fabulous tenants wrote a blog on her experiences of involved with LYHA.

Homes for Cathy

We are proud to be part of the Homes for Cathy steering group; a group of housing associations who have come together to mark the 50th anniversary of Cathy Come Home and to highlight the continuing needs of homeless people.

Annual Report to Tenants 2015

Click here to read our Annual Report to Tenants 2015.

Two new members join LYHA's Board

We're delighted to announce that Anne McMaster and Victoria Tolmie-Loverseed have joined our Board.

New Developments

We're proud that in 2016 we delivered 120 new homes. Click here to find out more about our new developments currently in progress.

Join our Customer Scrutiny Group!

Do you have an eye for detail and a keen interest in the services LYHA provides? You could be perfect for our Scrutiny Group!

Owning Our Future

We are collaborating with other housing associations and the National Housing Federation to own our future and share our story.

Shared ownership

Shared Ownership is an affordable way to get on the property ladder. Click here to find out more!