Making a positive impact on people and communities
Providing high quality, affordable homes
Committed to our customers

New Tenant Satisfaction Measures

Feedback from our customers is very important to everyone at 54North Homes.
We need to know what we're doing right, what we're getting wrong and where we can improve.
From April, the Regulator of Social Housing is introducing performance measures called Tenant Satisfaction Measures (TSMs). These measures aim is to hold housing providers to account for their actions and give customers greater visibility of their performance.