As part of our commitment to ensure customers are central to what we do and the decisions we make, our LYHA Board of Management includes one specific position for a customer; either a tenant or resident of an LYHA home.
Join our Customer Committee and make a real difference!
LYHA is looking for customers who want to work with us to make a real difference to the communities they live in, are you that person? If the answer is “yes” then our Customer Committee could be perfect for you!
Following the successful ‘Journey of the Call’ review, our Scrutiny Panel have undertaken their second review of 2017, which was all about community safety and anti-social behavior (ASB). Three customers took an in-depth look at our policies and processes and met with staff who manage ASB at Leeds and Yorkshire Housing Association.
St. John’s House, providing 23 high-quality affordable homes within walking distance of Leeds City Centre, has been officially opened by our Chief Executive, Lisa Pickard, and Councillor Debra Coupar, Executive Member for Communities at Leeds City Council.
Leeds City Council Housing Needs Survey - chance to win £150!
Leeds City Council has commissioned a Housing Needs Survey to inform future housing investment in the city. Complete it during May to be entered into a prize draw to win up to £150's worth of shopping vouchers.
We listened to customer feedback that you were finding it hard to get through on the phones and decided to undertake a review of the 'Journey of the Call' in response to this. Four customers took part and spent two mornings observing the work of our Customer Services Team...
Tenancy Fraud is when someone living in a housing association or local authority property is sub-letting it to someone else, or when they obtain a property through false information. If you suspect that someone may be committing Tenancy Fraud, you can report it to us in the strictest of confidence.
We are proud to be part of the Homes for Cathy steering group; a group of housing associations who have come together to mark the 50th anniversary of Cathy Come Home and to highlight the continuing needs of homeless people.