We are currently asking for customers' views on a proposal for Leeds & Yorkshire Housing Association to join with another similar Yorkshire-based housing provider - York Housing Association - and together operate as a Yorkshire based subsidiary of the Karbon Homes Group. We are excited about this proposal and believe it would benefit our customers in many ways. However, we would like you to have your say......
It's now easier than ever to find your local LYHA team where you live. This includes your Neighbourhood Officer, your Income Officer and your Property Surveyor and how they can each help you.
Simply insert your postcode and it will bring up your key contacts.
Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs.
We are committed to continually improving our service to customers and to do that we need your feedback.
Every quarter, independent research agency (MEL Research) contact a sample of our customers to ask a selection of questions about your experience of our service.
We have recently updated our Service Level Agreements. The following documents outline the expected cleaning and gardening services provided by LYHA for those properties with communal internal and/or external areas.
