We have just launched our first Sustainability Report outlining how we foster sustainability in our homes and communities and LYHA's ongoing commitment to socially responsible working practices. To find out more, you can read the report here.
Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs.
We are committed to continually improving our service to customers and to do that we need your feedback.
From the end of this month an independent research agency (MEL Research) will be contacting a sample of our customers every quarter to ask a selection of questions about your experience of our service.
We have recently updated our Service Level Agreements. The following documents outline the expected cleaning and gardening services provided by LYHA for those properties with communal internal and/or external areas.