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Annual customer satisfaction survey

Please help us improve our service by completing our annual customer satisfaction survey. This has been emailed out to customers with a reply link. Paper copies have also been sent out by post. All answers are anonymous and confidential.
Complete it and you could win up to £125 in our free prize draw.

Read more about Annual customer satisfaction survey

Water hygiene advice for customers

Leeds & Yorkshire Housing is committed to ensuring the Health and Safety of customers at all times. We have produced a water hygiene factsheet about how to minimise your risk of Legionnaires disease.

Rental Exchange Initiative

In January this year we wrote to all our customers to explain about 'The Rental Exchange' that we have signed up to as part of a product called 'Insight' which has been developed to help our customers and ourselves.

LYHA awarded Diversity Network Accreditation

We are delighted that Leeds & Yorkshire Housing Association has been awarded the Diversity Network Accreditation by the Housing Diversity Network. This recognises our efforts to promote equality, diversity and inclusion in all aspects of our work.

LYHA Settle Scheme Celebrated at Industry Awards

A £750,000 refurbishment project by Leeds & Yorkshire Housing Association (LYHA), Leeds-based architects, Woodhall Planning and Conservation and Ilkley-based contractor, Dobson Construction Ltd, to create nine affordable apartments within a former Victorian family home in Settle was recognised as a finalist in the Best Affordable Rural Housing Development category at the prestigious Inside Housing Development Awards in London last night.

Customer Board Membership

As part of our commitment to ensure customers are central to what we do and the decisions we make, our LYHA Board of Management includes one specific position for a customer; either a tenant or resident of an LYHA home.

If you would like to learn more about, or have an interest in becoming a Customer Board Member - then click here to read more details

Customers Undertake Community Safety Review

Following the successful ‘Journey of the Call’ review, our Scrutiny Panel have undertaken their second review of 2017, which was all about community safety and anti-social behavior (ASB). Three customers took an in-depth look at our policies and processes and met with staff who manage ASB at Leeds and Yorkshire Housing Association.

Waiting list now open!

You can now apply to be on our waiting list online. Click here for the application form. Once we send you a bidding number, you'll be able to start bidding on available properties straight away.

Our latest published performance

Access our corporate reports and latest performance information.

Switching Energy Supplier

We’ve teamed up with Energy Angels to provide an energy switching service for our customers. Click here for more information.

Homes for Cathy

We are proud to be part of the Homes for Cathy steering group; a group of housing associations who have come together to mark the 50th anniversary of Cathy Come Home and to highlight the continuing needs of homeless people.

Join our Customer Scrutiny Group!

Do you have an eye for detail and a keen interest in the services LYHA provides? You could be perfect for our Scrutiny Group!

Owning Our Future

We are collaborating with other housing associations and the National Housing Federation to own our future and share our story.

Shared ownership

Shared Ownership is an affordable way to get on the property ladder. Click here to find out more!