Leeds & Yorkshire Housing Association (LYHA) is tendering their responsive repairs and planned maintenance services for its housing stock in Leeds and surrounding areas. These services will be delivered to around 1,550 homes and will include:
Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs. By providing a small amount of support to customers who are suffering financial hardship we can make a big difference.
We are committed to continually improving our service to customers and to do that we need your feedback.
From the end of this month an independent research agency (MEL Research) will be contacting a sample of our customers every quarter to ask a selection of questions about your experience of our service.
We have recently updated our Service Level Agreements. The following documents outline the expected cleaning and gardening services provided by LYHA for those properties with communal internal and/or external areas.