Feedback from our customers is very important to everyone at 54North Homes.
We need to know what we're doing right, what we're getting wrong and where we can improve.
From April, the Regulator of Social Housing is introducing performance measures called Tenant Satisfaction Measures (TSMs). These measures aim is to hold housing providers to account for their actions and give customers greater visibility of their performance.
Feedback from our customers is very important to everyone at 54North Homes.
We need to know what we're doing right, what we're getting wrong and where we can improve.
From April, the Regulator of Social Housing is introducing performance measures called Tenant Satisfaction Measures (TSMs). These measures aim is to hold housing providers to account for their actions and give customers greater visibility of their performance.
It's now easier than ever to find your local 54North Homes team where you live. This includes your Neighbourhood Officer, your Income Officer and your Property Surveyor and how they can each help you.
Simply insert your postcode and it will bring up your key contacts.
Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs.
We have recently updated our Service Level Agreements. The following documents outline the expected cleaning and gardening services provided by LYHA for those properties with communal internal and/or external areas.
If you are experiencing money struggles, please don't suffer in silence and let your rent payments lapse.
You can contact one of our Income Officers, Katy Horrigan and Chris Radcliffe, on 0113 278 3335. They will be able to answer your questions and signpost you to sources of support.
