Please use the form below to contact us. You can also take a look at our Frequently Asked Questions to help solve your query.
Our Opening Times are 8.30am - 5pm, Monday - Friday.
Frequently asked questions
What repairs and maintenance responsibilities do I have as a shared owner?
If you are a leaseholder, after the 12-month defect period is over you will be liable for all repairs to your property. This means that if your home is a house, you are responsible for all the repairs and decorations within your home, both internally and externally.
If your home is a flat, you will be responsible for all repairs and maintenance within the flat. We will be responsible for any repairs and maintenance externally or within communal areas.
Can I carry out improvements to my home?
Yes you can. Lots of jobs such as putting up shelves do not require our permission, however you must get our permission (prior to work starting) if you are undertaking any structural work and you will need to ensure you seek the relevant permissions from the council.
What is a service charge?
This is a monthly charge you pay in addition to your rent and/or mortgage payments.
The service charge varies from property to property. It can include items such as insurance and communal grounds maintenance (in the case of a house), plus communal cleaning, fire alarm testing and window cleaning, in the case of a flat. For Shared Ownership properties, you will also pay towards future major repair costs within the charge.
You will get a breakdown of the service charge prior to purchasing/renting the property so you understand what the cost is and what it's for. If you receive Housing Benefit or Universal Credit, it will often cover some or all of the service charge as well.
