Coronavirus Customer Updates

As you will know, the government has announced a second national lockdown (beginning 4th November). This is a worrying and challenging time for us all and we want to reassure you that we are committed to doing everything we can to support you. The government advice is that we can continue to provide our current services (including repairs and new lettings) and our focus is on ensuring we deliver these services safely. Our customers’ and colleagues’ health will always come first.

Keeping you safe
If we or one of our contractors need to visit your home:

  • We will contact you in advance to discuss how we can do this safely
  • All our colleagues and contractors will wear PPE (masks/visors/gloves)
  • We will thoroughly clean all areas that we have been in contact with before we leave
  • We will maintain social distancing and ask you to do this around our team too, so that together we can keep everyone safe
  • If you, or a household member, have any possible COVID symptoms, have been in contact with anyone who has tested positive in the last 14 days or have been told to isolate by NHS Track & Trace, you must notify us before the appointment

We will continue to carry out non-essential home visits virtually where possible (such as new tenancy visits and routine checks) and our office remains closed to customers at the current time.

If you need to speak to us, you can contact our customer services team on T: 0113 278 3335 or E: info@lyha.co.uk

Providing support
2020 has been tough and there remains a lot of uncertainty about the months ahead.  At this darker and colder time of year, it is more important than ever that we look out for one another. If you need support in any way, please contact us as above.

We also recognise that the COVID pandemic has impacted on jobs and livelihoods resulting in many households experiencing financial difficulties. It is our firm policy that we will not evict anyone experiencing financial hardship due to the current crisis.  We ask that you prioritise paying your rent but if you are struggling to do this, please speak to one of our Income Officers as soon as possible. They can answer your questions and signpost you to support. We have also set up a LYHA Support Fund to help customers who are struggling with fuel bills or staying connected with friends and family. Please visit: www.lyha.co.uk/supportfund for more information.

Please look after yourselves and don’t hesitate to get in touch with us if you need to.  We will keep you updated about any further changes and post regular information on this website and on our social media pages.

Frequently asked questions

Supporting vulnerable customers

We are doing everything we can to support our older and more vulnerable customers. Our colleagues have been making calls to customers over the last few weeks to find out if they need any additional support. Please make sure that we have your up to date contact details. If you have received a letter from the government advising you to shield, please let us know and remember to register at https://www.gov.uk/coronavirus-extremely-vulnerable

If you have not spoken to a member of our team and are in need of assistance, please contact us: Tel: 0113 278 3335 or Email: info@lyha.co.uk We have also provided links to local support services in each of the areas where we have homes:

Leeds

Barnsley

North Yorkshire 

Useful contacts and guidance

Repairs and Improvements

We are continuing to carry out all repairs (unless you ask us not to do so at the present time). If we need to enter your home to carry out a repair, we will contact you in advance of the appointment to carry out a short questionnaire and ensure that all measures are taken to prevent any contact with members of your household.  We will also wear protective equipment and wipe down/disinfect any areas we have been in contact with.

You can continue to report repair in the usual ways: Tel: 0113 278 3335, Email: repairs@lyha.co.uk or via our customer portal: https://mylyha.lyha.co.uk/

 

 

Health and safety checks

We are continuing to carry out essential safety checks/works on our properties to keep our customers safe, such as gas servicing, fire alarm testing and smoke detector installation.

If we need to enter your home to carry out essential safety checks/works, we will contact you in advance of the appointment to carry out a short questionnaire and ensure that all measures are taken to prevent any contact with members of your household.  We will also wear protective equipment and wipe down/disinfect any areas we have been in contact with.

 

Estate services

Our estates team are carrying out gardening (such as grass cutting, clearing bin stores and litter picking external areas) and have recommenced routine block cleaning and regular block inspections (in schemes with shared internal areas) to ensure that all fire alarm systems, smoke vents & emergency lights are working correctly. 

All LYHA team members and contractors are wearing PPE and are maintaining social distancing at all times. Please do the same to ensure everyone stays safe. 

Paying your rent

We understand that many people have worries about money at the moment. We want you to know that NO Leeds & Yorkshire Housing Association customer will lose their home as a result of COVID-19.

If you are having problems paying your rent or service charge (e.g. if you have lost your job, been furloughed or are working reduced hours) please speak to one of our Income Officers, as soon as possible, as they will be able to offer support. Please contact us on Tel: 0113 278 3335 or Email: info@lyha.co.uk

Even though our offices are currently shut to the public, you can pay your rent in the usual ways: https://www.lyha.co.uk/ways-to-pay-your-rent

 

Benefits advice

If your income or circumstances have changed it may affect your benefits.
The DWP has issued this guidance for employees, businesses and benefits claimants: https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

- If you currently receive Universal Credit and your income has changed (or you want to make a new claim), please visit the DWP website for advice: https://www.gov.uk/universal-credit

- If you receive Housing Benefit and your income has changed, you will need to contact your local council benefits team.

- You may be eligible for Council Tax Support – please get in touch with your local council.

You can also contact your LYHA Income Officer on Tel: 0113 278 3335 or info@lyha.co.uk who will be able to signpost you.

 

Energy bills

UK gas and electricity suppliers have agreed to emergency measures to ensure that vulnerable customers, and those who fall into debt during the coronavirus outbreak, remain supplied with energy. This includes customers with pre-paid meters.
To find out more, please visit: https://www.which.co.uk/news/2020/03/help-with-energy-bills-announced-by-uk-government/ or contact your energy supplier:
British Gas - 0333 202 9802
EDF - 0333 200 5100
EON - 0345 052 000
Npower - 0800 073 3000
Scottish Power - 0800 027 0072
SSE - 0345 026 2658

Worried about domestic abuse

Everyone should live without the fear of domestic abuse and during these unprecedented times we will continue to provide support and assistance for those at risk (whether it be from physical, threatening, emotional or controlling behaviour). If you are worried about yourself or a neighbour, please report it immediately by calling 0113 278 335 or complete this incident log: https://www.lyha.co.uk/community-safety-reporting

LYHA takes all kinds of domestic abuse very seriously and has signed up to the Chartered Institute of Housing’s #makeastand campaign.

There are a number of charities that offer advice and support for victims of domestic abuse. This NHS page has further information about who you can contact or visit the Women’s Aid website: https://www.womensaid.org.uk/covid-19-coronavirus-safety-advice-for-survivors/

New Lettings

Homes which are currently available will continue to be advertised at: https://www.lyha.co.uk/find-home.  

We are carrying out viewings and we ask that you, as well as our staff, wear PPE when doing this. We can also arrange virtual viewings by video link.
 

Contacting us

Our offices are now closed to the public but our staff are still working. If you want to speak to a member of our team please contact us in the usual way: Tel: 0113 278 3335 or Email: info@lyha.co.uk