Get involved!

Are you passionate about customers having a voice?

Are you able to work as part of a team?

Do you want to challenge and influence how LYHA performs?


We are looking for customers who can be ‘critical friends’ to join our Customer Experience Committee and Customer Scrutiny Panel. The two groups have different roles, but members of both forums play a vital role in bringing about positive change to our services.

We are looking for people who:

·        Want to commit to improving services for all customers

·        Can remain impartial and objective at all times

·        Have the time and commitment to carry out the role

·        Are able to share and explain their views and ideas in group discussions

In return, LYHA provides training opportunities, character references for future employers, expenses for meetings and the chance to influence the future of LYHA.


"Since a change in management at LYHA last year, I am confident that the views of customers are heard and valued. If you would like to be involved in shaping the association's future and having your voice heard, why not come and see what we do?"

Adele Rae, Customer Experience Committee and Board member.

If you are interested and would like to find out more, please email us at: