Help us improve

We know we're not perfect and we are working hard to improve; getting the basics right is our core priority. 

 You have told us that we need to improve on:

  • Repairs   
  • Customer Service 
  • Communication

We want to make sure we are doing it in a way that works for both you and us. That's why we are inviting customers to take part in our new Customer Scrutiny Panel.

To find out more, please contact Gaby Wolferink, our Insight and Improvement Officer, at or Tel: 0113 278 3335.