We want all our customers at LYHA to be happy with the services they receive. This means we want to know when we things this wrong, as this enables us to improve the service we deliver to you.
If you have a complaint please get in touch and talk to a member of the team or, if you would prefer, complete the form below and we will try to resolve this as quickly as we can.
We aim to resolve your complaint within 5 working days. Some issues may take longer for us to investigate and respond to. If this is the case we will contact you to explain why and give you a revised timescale. See our Complaints Policy for further details. We self-assess against the Housing Ombudsman’s Complaint Handling Code on an annual basis. The latest self-assessment can be found here and the Housing Ombudsman can be contacted here.
(Please note, all fields marked with an asterisk (*) must be completed).