Mark is our Chief Executive. He has worked in social housing for over 21 years, managing all areas of housing management for many different customer groups including supported and sheltered, leasehold and shared ownership.
Mark joined LYHA in December 2017, starting as the Director of Customer Services/ Deputy CEO before taking up his current post in March 2018. He is responsible for the strategic direction of LYHA and providing effective leadership to ensure that the organisation is well governed and achieves excellent outcomes.
Before joining our team, Mark worked at Muir Group Housing, in Chester, as Assistant Director of Communities and Customer Service. This involved overall responsibility for the housing services teams across several offices, as well as the supported housing and customer services teams.
Mark is passionate about achieving high levels of both customer and staff engagement and satisfaction.
Mark is married with two young daughters. He is a lifelong Liverpool FC fan and music lover that likes to attend as many gigs as family life now allows.