Continually improving our repairs service is very important to us and listening to customer feedback, we know that you agree. We therefore decided to retender our repairs contract, with our Customer Scrutiny Panel playing a key role in the selection process to ensure that customers’ views were taken into account.

We are delighted to announce the launch of the new LYHA Corporate Plan - Together 2023

It's called "Together 2023" because our approach is all about collaboration and partnership, listening and acting on what you tell us so that we can improve the customer experience. It sets out how we will continue to improve what we do and our ambitious plans for the future, as well as our new vision, mission, values and objectives. 

We hope that you'll take a look at the plan yourself by clicking on the links below to:

We are delighted that Liz Sandwith, LYHA Board Member and Chair of our Audit and Risk Committee, has been awarded this year’s prestigious JJ Morris Distinguished Service Award by the Chartered Institute of Internal Auditors (IIA).  The award recognises her outstanding service and dedication to the profession of internal auditing and is made annually by the IIA’s Council of Directors. She commented: “Receiving such an prestigious award is a great honour”.

Two exciting opportunities have arisen to join us and help us deliver our new vision “To ensure all of our customers live in a home they love and in a community in which they can thrive”.

LYHA has joined up with Interserve to offer free computer skills training to LYHA customers & their families, friends and neighbours (even if they are not customers themselves).
The course teaches a range of IT and employment skills and is available to start online now. At the end of the course you will receive a certificate in Social and Personal Development Level 1. For further information, please email toni.easter@interserve.com or call 07525 902643.

As you know the government has recently relaxed some of the lockdown restrictions and has issued guidance to landlords about restarting services. Customers' health and wellbeing will always be our top priority and we are sending out a newsletter to all customers this week to outline how we intend to provide services safely going forward and how to access support if you need it.

Please click here to read it online.

Read all the latest LYHA news and service updates in our May Customer Bulletin: 

We are committed to continually improving our service to customers and to do that we need your feedback.

From the end of this month an independent research agency (MEL Research) will be contacting a sample of our customers every quarter to ask a selection of questions about your experience of our service.

We recognise that this is a very concerning time for everyone with regards to the spread of Coronavirus (COVID-19) and its impact on our daily lives. We strongly encourage all our customers to follow the latest government guidance to stay at home (wherever possible) and follow the latest NHS health advice which is continually updated here.  

We're delighted to welcome our new customers who are getting their keys to their new Barnsley homes this week. We hope they'll be very happy. 

Our 54 home Catherine's Walk scheme is now complete, comprising 40 houses, 8 apartments and 6 bungalows. For full details please see our press release.

Leeds & Yorkshire Housing Association (LYHA) and partners have celebrated the official opening of the new Catherine’s Walk affordable housing development in South Athersley, Barnsley, with the new residents excited to get their keys and move in over the coming weeks.

The team at LYHA would like to wish all our customers and partners a happy and healthy 2020.

We are committed to listening to the views of our customers and always value your feedback. We hope these "You Said We Dids" highlight some of the ways we have recently acted on what you've told us to make improvements to our service.

Leeds & Yorkshire Housing Association (LYHA) has appointed Mark Pearson as permanent Chief Executive, with immediate effect.

The Regulator of Social Housing has published its regulatory judgement announcing that Leeds & Yorkshire Housing Association (LYHA) has regained its G1 V1 rating.  The judgement acknowledges how LYHA’s approach to health and safety and risk management has been strengthened over recent months.

Leeds & Yorkshire Housing Association (LYHA) has created an outdoor ‘Forest Classroom’ for pupils at Horsforth Featherbank Primary School in Leeds.

Read all the latest news from Leeds & Yorkshire Housing Association in our August Customer Bulletin.

Read all the latest news from LYHA in our July Customer Bulletin.

Read the latest news from LYHA in our April newsletter, please click here. 

We take our customers' safety very seriously at LYHA and our Health & Safety Block Inspection service starts this week. Andy & Graham will be carrying out weekly fire safety inspections of all our homes which share communal areas. This will include testing fire alarms, safety and detection equipment.

Diversity has always been at the heart of LYHA’s philosophy.

Our parent organisation was founded back in the 1950s when Britain was still suffering from the effects of World War 2: rationing was still in operation; many areas were devastated from bombing and there was a shortage of homes to house the fast growing ‘baby boom’ population.

Read all our latest news in our February Customer Bulletin.

Read our latest news for customers in our February Newsletter.

Throughout the Christmas period the LYHA team collected over £1,000 of donations for our local Trussell Trust foodbanks. We then did an incredibly 'big shop' and have handed over all the donations to the Leeds North and West foodbank team.

Both staff and Board have contributed generously to making this happen. A big thank you to everyone involved.

If you are experiencing money struggles, please don't suffer in silence and let your rent payments lapse.

You can contact one of our Income Officers, Katy Horrigan and Chris Radcliffe, on 0113 278 3335. They will be able to answer your questions and signpost you to sources of support.

Did you know if you or a friend or family member are on a low income, you could be eligible for the government's Warm Home Discount scheme and receive £140 off your electricity bill this winter. To find out more visit: https://www.gov.uk/the-warm-home-discount-scheme

Read our latest new in our October Customer Bulletin.

Following customer feedback, we have worked with our Customer Scrutiny Panel to upgrade our current telephone system. We hope that this change will improve the experience customers receive when making calls to LYHA.

Our contact number remains the same 0113 278 3335. If all of our advisors are busy when you call, you will be placed in a queue and notified of your position in the queue. We will also give you an estimated waiting time.

Can you spare an hour of your time next Thursday 11th October from 12.30 – 1.30pm. Lunch is on us!

We’re developing a new IT strategy and would really value customers’ input on how we can best use IT to improve our services; including digital channels of communication, customer service, website etc.

No IT knowledge is required. We will provide lunch and as a thank you for your contribution, each person who attends will receive a £10 high street voucher.

Construction of a new affordable housing development in Barnsley has got underway with the breaking of the first ground off Catherine’s Walk in Athersley South.

The honour of breaking the first earth at the site went to Mike Gaskell (Chair of the Board) and Joanna Chambers (Head of Home & Growth) at Leeds & Yorkshire Housing; Councillor Robert Frost (Cabinet Support Member for Place at Barnsley Metropolitan Borough Council); Nathan Brough, Regional Director for ENGIE’s Places & Communities division; and Richard Panter from Homes England.

As a result of the discovery of past failures in relation to evidencing checks on health and safety matters affecting our tenants’ homes (principally electrical safety testing), Leeds & Yorkshire Housing Association has today been formally downgraded by the Regulator of Social Housing from G1 to G2.

Please see our latest news in our June Customer Bulletin.

Leeds and Yorkshire Housing Association, announces that Mark Pearson has been appointed as Interim Chief Executive.

Mark has worked at the LYHA as Deputy Chief Executive for 6 months and was previously Assistant Director of Communities and Customer Service at Muir Group Housing Association, having worked in the social housing sector for 21 years. Mark takes over from Chief Executive, Lisa Pickard, who leaves the organisation after 6 and a half years. 

LYHA Chair, Mike Gaskell said:

See all our latest news in our April Customer Bulletin.

We are delighted that Leeds & Yorkshire Housing Association has been awarded the Diversity Network Accreditation by the Housing Diversity Network. This recognises our efforts to promote equality, diversity and inclusion in all aspects of our work.

We are pleased to announce that our new Gas Servicing & Repairs Contractor, Robert Heath Heating Ltd (RHH), has been appointed and they will take over the contract from IDM Contractors Ltd on Tuesday 3rd April. The number for you to call in the event of a repair remains the same on 0113 278 3335.

When your boiler is due for a service, RHH will contact you direct to make an appointment. All RHH operatives will carry ID badges and their vehicles and clothing will have their logo on it.

A £750,000 refurbishment project by Leeds & Yorkshire Housing Association (LYHA), Leeds-based architects, Woodhall Planning and Conservation and Ilkley-based contractor, Dobson Construction Ltd, to create nine affordable apartments within a former Victorian family home in Settle was recognised as a finalist in the Best Affordable Rural Housing Development category at the prestigious Inside Housing Development Awards in London last night.

As part of our commitment to ensure customers are central to what we do and the decisions we make, our LYHA Board of Management includes one specific position for a customer; either a tenant or resident of an LYHA home.

If you would like to learn more about, or have an interest in becoming a Customer Board Member - then click here to read more details

LYHA is looking for customers who want to work with us to make a real difference to the communities they live in, are you that person?  If the answer is “yes” then our Customer Committee could be perfect for you!

St. John’s House, providing 23 high-quality affordable homes within walking distance of Leeds City Centre, has been officially opened by our Chief Executive ​and Councillor Debra Coupar, Executive Member for Communities at Leeds City Council.

We are proud to be part of the Homes for Cathy steering group; a group of housing associations who have come together to mark the 50th anniversary of Cathy Come Home and to highlight the continuing needs of homeless people.