Feedback from our customers is very important to everyone at 54North Homes.
We need to know what we're doing right, what we're getting wrong and where we can improve.
From April, the Regulator of Social Housing is introducing performance measures called Tenant Satisfaction Measures (TSMs). These measures aim is to hold housing providers to account for their actions and give customers greater visibility of their performance.

With effect from 1st March 2023 the 54North Homes (formerly Leeds & Yorkshire Housing Association) Housing Waiting List, known as “Choose Your Home” will be closing temporarily to new applicants.
We will re-open our waiting list at a future date once we have completed the migration of our computer systems and a review of our policy.

Leeds & Yorkshire Housing Association has now joined with York Housing Association to become 54North Homes (as of 16 December 2022).

You will start to see our new logo and branding cropping up on correspondence from us, on our team’s uniforms, vans etc. We will also be developing a brand-new website too, but for the time being please continue to use this website and portal to search for a new home, pay your rent, report a repair etc.

You will hear more from us about 54North Homes early in the new year.

Times are tough right now and the rising cost of living is hitting people hard. We are committed to doing all we can to support you if you are struggling financially and have created a dedicated section on this website setting out lots of sources of support which may be helpful to you, along with some money saving tips. Please click here. 

Disreputable claims management companies, often claiming to be from ‘the housing’ or working on the landlord’s behalf, are increasingly approaching social housing customers offering to ‘help them claim compensation for repairs not carried out’. In reality, these companies are not trying to help others but to make money for themselves. The legal action that ensues can end up being very stressful and costly for customers, some of whom are elderly or vulnerable, who end up receiving little, if anything, financially at the end of the legal action.

We have recently commissioned some independent research to gain a greater understanding of the impact the cost-of-living crisis is having on our customers. The findings will help us to channel our support and resources where you need it most.

If you are interested in taking part, please email Simon Williams: info@serviceinsights.co.uk and he will explain the various ways you can provide feedback. All responses will be anonymous.

Listening to customer feedback is key to improving what we do. We'd love to encourage more customers to get involved in decision making here at LYHA, whether by joining our Customer Experience Committee or giving us your feedback on ideas and improvement projects. If you think you would be interested in getting involved, please complete this form and we'll be in touch.

We are committed to improving your customer experience by listening to you, our customers, and acting on what you tell us. Over the last year we have conducted customer focus groups, consultation events and regular surveys. Your feedback from these is now shaping big changes to how we deliver our services to you, including reshaping our Neighbourhoods Team to provide a more hands-on service. To find out more, click here.

Looking for cost effective ways treat the little ones without spending a fortune this summer?

All these places have kids eat free or for £1 deals over the 6 weeks summer holidays. 
See full list of deals.

The Government has announced the Homes for Ukraine scheme and provided more information about how this scheme works.

We understand there may be interest among customers to take part in this scheme. The Government scheme advises that:

We wanted to update you on some proposed future changes at Leeds and Yorkshire Housing Association (LYHA). 

The Regulator of Social Housing makes sure that landlords, such as LYHA, are providing quality homes. They are currently asking for feedback about changes to customer satisfaction measures.

Read our latest news in our January 2022 Customer Bulletin.

Please help to keep everyone safe by cancelling any appointments in or around your home if you or anyone in your household:

- Is displaying COVID symptoms
- Has tested positive for COVID on either a PCR or lateral flow test
- Is awaiting test results
- Is self-isolating

We are actively working to improve our repairs service to customers.
As part of this drive we have developed a new Repairs Handbook which sets out how to report a repair and the timescales and service commitments that you can expect from the LYHA team and contractors working on our behalf. 

We are recruiting for two exciting Apprentice roles in our Neighbourhoods and Property Services teams.

Read our latest news in our November 2021 Customer Bulletin. 

Leeds & Yorkshire Housing Association (LYHA) is delighted to appoint two new board members, Jeremy Earnshaw and Haroon Rashid, who both bring a wealth of experience and skills, particularly in the fields of audit and finance.

All through October we are running a competition to encourage customers to use our online myLYHA portal to ensure that the data that we hold about you is accurate and up to date. This data helps us to continue to improve our current services and identify new ones based on a clear understanding of the current and future needs of our diverse customer base.

We’re proud to be part of TPAS Scrutiny Week – a subject close to our hearts at LYHA as we continually strive to improve Customer Experience.

Over the last 3 years we have transformed our approach to customer engagement, providing far more opportunities for customers to feedback to us about their ‘lived experience’ and co-create improvements to our services.

Read our latest news in our August 2021 Customer Bulletin. 

Over the last few months we have been catching up on repairs, following COVID delays.

We have launched a new 'Improving Customer Experience' strategy. This is all about listening to you, our customers, understanding your needs and improving the service that we deliver to you. Our vision is 'To ensure all our customers live in a home they love and in a community in which they can thrive' and we want to provide consistently high levels of service to enable you to do this.

If your receive Universal Credit you will need to login to your UC Journal: https://www.gov.uk/sign-in-universal-credit from 1st April and update it with your new rent amount that we wrote to you with in February.

Victims of domestic abuse can now access support safely & discreetly by using the codeword 'Ask for Ani' in all Boots stories & any other independent pharmacies throughout the UK displaying the poster in their window.

Read our latest customer news in our March Customer Bulletin. 

We are continuing to carry out repairs at this time, in line with government guidance. However, with COVID rates still high, we need to work together to keep everyone safe.

If your repair is not urgent, please think carefully whether the work can wait and you can report it later.

This week is National Apprenticeship Week and we caught up with our IT Apprentice, Matthew, who joined us last June to hear why he chose to do an apprenticeship and his experience so far:

“I’m really enjoying my role at LYHA. In fact I couldn’t have asked for a better start. I’m working with a really friendly team of people who’ve made me feel very welcome and I’m learning a lot, especially from my manager, who is practically demonstrating things and answering my questions.

Decarbonisation and tackling climate change is one of the biggest challenges currently facing housing providers and LYHA is firmly committed to being proactive in this area: both by delivering energy efficient, new homes that don’t rely on fossil fuels, and retrofitting our existing homes to ensure that they are as energy efficient and affordable to run as possible.

LYHA has appointed DFP Services as our new fire safety equipment contractor to maintain and repair the fire alarms, emergency lighting, smoke vents and fire extinguishers (where fitted) at your scheme.

DFP will carry out planned maintenance checks over and above those carried out by our own LYHA block inspectors and will also come out to check and reset systems in the case of a false activation.

Winter can be a difficult time of year, especially in 2020/21 when we are not able to see friends and family in the usual way. If you are in need of support, please seek help and don't suffer in silence and keep an eye out for any older or vulnerable neighbours.

We are very pleased to announce that the Regulator of Social Housing has today published its regulatory judgement announcing that Leeds & Yorkshire Housing Association (LYHA) has retained its G1 V1 rating following an IDA (in depth assessment). This is the highest governance and financial viability rating awarded.

As you will know, the government has announced a second national lockdown (beginning 4th November). This is a worrying and challenging time for us all and we want to reassure you that we are committed to doing everything we can to support you. The government advice is that we can continue to provide our current services (including repairs and new lettings) and our focus is on ensuring we deliver these services safely. Our customers’ and colleagues’ health will always come first.

A group of housing associations has today published a prospectus outlining detailed proposals on how to provide more homes and improve lives across West Yorkshire as the region prepares to choose its first metro mayor.

Continually improving our repairs service is very important to us and listening to customer feedback, we know that you agree. We therefore decided to retender our repairs contract, with our Customer Scrutiny Panel playing a key role in the selection process to ensure that customers’ views were taken into account.

We are delighted to announce the launch of the new LYHA Corporate Plan - Together 2023

It's called "Together 2023" because our approach is all about collaboration and partnership, listening and acting on what you tell us so that we can improve the customer experience. It sets out how we will continue to improve what we do and our ambitious plans for the future, as well as our new vision, mission, values and objectives. 

We hope that you'll take a look at the plan yourself by clicking on the links below to:

We are delighted that Liz Sandwith, LYHA Board Member and Chair of our Audit and Risk Committee, has been awarded this year’s prestigious JJ Morris Distinguished Service Award by the Chartered Institute of Internal Auditors (IIA).  The award recognises her outstanding service and dedication to the profession of internal auditing and is made annually by the IIA’s Council of Directors. She commented: “Receiving such an prestigious award is a great honour”.

Read our latest news in our July 2020 Customer Bulletin.

Recent events, in particular the Black Lives Matter Movement, have shone the spotlight on the continuing prejudice and inequalities facing people from Black, Asian and Minority Ethnic (BAME) backgrounds, both here in the UK and throughout the world. I believe that we as an organisation, and as individuals, have a duty to speak up; to take a stand against racism and injustice and ensure that nobody faces discrimination because of their skin colour, race or religion. This extends to our customers, communities, employees and society as a whole.

Read all the latest LYHA news and service updates in our May Customer Bulletin: 

Read the latest news about our Coravirus service updates in our April Customer Bulletin. 

LYHA has been recognised as a 5 Star Employer after receiving overwhelmingly positive feedback from our employees through independent employee engagement experts WorkBuzz.

In March 2020, WorkBuzz invited all employees at LYHA to provide confidential feedback about their experience working for LYHA, including feedback on Wellbeing and Recognition, the relationship with their manager and day-to-day responsibilities.

We are thrilled that one of our Housing Officers, Niesha Martin, has been selected by the National Housing Federation to be an Insight Leader for their new 'Housing Futures' innovation campaign. 

Here, in her first blog, she takes us through her hopes for the project and journey to date.

We are currently writing to all our customers with their new rent and service charge schedule for the next fiancial year, beginning April 2020. We have produced this customer leaflet to help explain the changes.

The team at LYHA would like to wish all our customers and partners a happy and healthy 2020.

We are committed to listening to the views of our customers and always value your feedback. We hope these "You Said We Dids" highlight some of the ways we have recently acted on what you've told us to make improvements to our service.

Leeds & Yorkshire Housing Association (LYHA) has appointed Mark Pearson as permanent Chief Executive, with immediate effect.

The Regulator of Social Housing has published its regulatory judgement announcing that Leeds & Yorkshire Housing Association (LYHA) has regained its G1 V1 rating.  The judgement acknowledges how LYHA’s approach to health and safety and risk management has been strengthened over recent months.

Leeds & Yorkshire Housing Association (LYHA) has created an outdoor ‘Forest Classroom’ for pupils at Horsforth Featherbank Primary School in Leeds.

Read all the latest news from Leeds & Yorkshire Housing Association in our August Customer Bulletin.

Read all the latest news from LYHA in our July Customer Bulletin.

Read the latest news from LYHA in our April newsletter, please click here. 

We take our customers' safety very seriously at LYHA and our Health & Safety Block Inspection service starts this week. Andy & Graham will be carrying out weekly fire safety inspections of all our homes which share communal areas. This will include testing fire alarms, safety and detection equipment.

Diversity has always been at the heart of LYHA’s philosophy.

Our parent organisation was founded back in the 1950s when Britain was still suffering from the effects of World War 2: rationing was still in operation; many areas were devastated from bombing and there was a shortage of homes to house the fast growing ‘baby boom’ population.

Read all our latest news in our February Customer Bulletin.

Read our latest news for customers in our February Newsletter.

Throughout the Christmas period the LYHA team collected over £1,000 of donations for our local Trussell Trust foodbanks. We then did an incredibly 'big shop' and have handed over all the donations to the Leeds North and West foodbank team.

Both staff and Board have contributed generously to making this happen. A big thank you to everyone involved.

If you are experiencing money struggles, please don't suffer in silence and let your rent payments lapse.

You can contact one of our Income Officers, Katy Horrigan and Chris Radcliffe, on 0113 278 3335. They will be able to answer your questions and signpost you to sources of support.

Did you know if you or a friend or family member are on a low income, you could be eligible for the government's Warm Home Discount scheme and receive £140 off your electricity bill this winter. To find out more visit: https://www.gov.uk/the-warm-home-discount-scheme

Read our latest new in our October Customer Bulletin.

Following customer feedback, we have worked with our Customer Scrutiny Panel to upgrade our current telephone system. We hope that this change will improve the experience customers receive when making calls to LYHA.

Our contact number remains the same 0113 278 3335. If all of our advisors are busy when you call, you will be placed in a queue and notified of your position in the queue. We will also give you an estimated waiting time.

The Homelessness Reduction Act comes into force this week. We've signed up to the National Housing Federation's Commitment to Refer to help ensure anyone who is homeless or at risk of becoming homeless can access help. If you know anyone at risk, please contact your local authority Housing Options and Support Service.

This week’s government green paper on social housing recognises the urgent importance of creating a new supply of affordable homes. National Housing Federation research earlier this year revealed that between 2012 and 2016, nearly 36,000 too few homes were built in Yorkshire and Humber. Housing associations are doing lots of great work to alleviate that. In 2016/17 housing associations delivered over 2,000 new affordable and market-priced homes in Yorkshire and started a further 2,557. Here at LYHA we have an ambitious new-build strategy.

Please see all our latest news in our July Customer Bulletin.

Find out the latest news from LYHA in our June Customer Bulletin

We have announced plans to build 54 new homes in Athersley South, in Barnsley.  Planning permission has been granted and work will begin on site in the Summer.  Once completed this will be the largest new-build development that LYHA has undertaken for a number of years and will provide much needed affordable homes for families and older people in an area of acute housing need.

Leeds & Yorkshire Housing Association (LYHA) today celebrates the completion and official opening of a new affordable housing development off Burley Lane, in Horsforth.  The £1.8 million scheme comprises thirteen new homes: two 3-bedroom family houses and eleven 2-bedroom apartments for over 55s. These have all been let to local people who were delighted to receive their keys today. 

Please help us improve our service by completing our annual customer satisfaction survey. This has been emailed out to customers with a reply link. Paper copies have also been sent out by post. All answers are anonymous and confidential.
Complete it and you could win up to £125 in our free prize draw.

Read all our latest news in our March Customer Bulletin. 

A £750,000 refurbishment project by Leeds & Yorkshire Housing Association (LYHA), Leeds-based architects, Woodhall Planning and Conservation and Ilkley-based contractor, Dobson Construction Ltd, to create nine affordable apartments within a former Victorian family home in Settle was recognised as a finalist in the Best Affordable Rural Housing Development category at the prestigious Inside Housing Development Awards in London last night.

St. John’s House, providing 23 high-quality affordable homes within walking distance of Leeds City Centre, has been officially opened by our Chief Executive ​and Councillor Debra Coupar, Executive Member for Communities at Leeds City Council.