News | Leeds and Yorkshire Housing Association

Warm Home Discount Scheme

Did you know if you or a friend or family member are on a low income, you could be eligible for the government's Warm Home Discount scheme and receive £140 off your electricity bill this winter. To find out more visit: https://www.gov.uk/the-warm-home-discount-scheme

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Read our latest Customer Bulletin

Read our latest new in our October Customer Bulletin.

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Watch our Burley Lane development take shape

Great time-lapse footage of the building of our Burley Lane development from start to finish: https://youtu.be/JRxpyEcRl7Y

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Changes to our telephone system

Following customer feedback, we have worked with our Customer Scrutiny Panel to upgrade our current telephone system. We hope that this change will improve the experience customers receive when making calls to LYHA.

Our contact number remains the same 0113 278 3335. If all of our advisors are busy when you call, you will be placed in a queue and notified of your position in the queue. We will also give you an estimated waiting time.

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Universal Credit Advice

Universal Credit (full service) is now live in all the areas where our customers live. If you are unsure about what this means for you, we have produced a short guide and claimant journey map to help you.

There are lots of sources of support including:

www.citizensadvice.org.uk

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Come and tell us what you think

Can you spare an hour of your time next Thursday 11th October from 12.30 – 1.30pm. Lunch is on us!

We’re developing a new IT strategy and would really value customers’ input on how we can best use IT to improve our services; including digital channels of communication, customer service, website etc.

No IT knowledge is required. We will provide lunch and as a thank you for your contribution, each person who attends will receive a £10 high street voucher.

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Helping to reduce homelessness

The Homelessness Reduction Act comes into force this week. We've signed up to the National Housing Federation's Commitment to Refer to help ensure anyone who is homeless or at risk of becoming homeless can access help. If you know anyone at risk, please contact your local authority Housing Options and Support Service.

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Ground breaking ceremony marks the start of new affordable housing development in Barnsley

Construction of a new affordable housing development in Barnsley has got underway with the breaking of the first ground off Catherine’s Walk in Athersley South.

The honour of breaking the first earth at the site went to Mike Gaskell (Chair of the Board) and Joanna Chambers (Head of Home & Growth) at Leeds & Yorkshire Housing; Councillor Robert Frost (Cabinet Support Member for Place at Barnsley Metropolitan Borough Council); Nathan Brough, Regional Director for ENGIE’s Places & Communities division; and Richard Panter from Homes England.

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Our response to this week's government green paper on social housing

This week’s government green paper on social housing recognises the urgent importance of creating a new supply of affordable homes. National Housing Federation research earlier this year revealed that between 2012 and 2016, nearly 36,000 too few homes were built in Yorkshire and Humber. Housing associations are doing lots of great work to alleviate that. In 2016/17 housing associations delivered over 2,000 new affordable and market-priced homes in Yorkshire and started a further 2,557. Here at LYHA we have an ambitious new-build strategy.