We are looking for a Part-time Customer Advisor at our offices in Headingley, Leeds.

Salary: £9,180 to £10,200 per annum

Hours of Work: 18.75 hours per week, 3.75hrs on a Wednesday, 7.5hrs worked over 8.30am to 5pm on Thursday & Friday

The successful candidate will:

You can now view our LYHA Winter newsletter. 

Read our Annual Report to Customers 2018/19. Our chance to demonstrate how we have performed over the last year and looked after our homes and communities.

Read our latest news in our LYHA October Customer Bulletin.

LYHA has pledged to become a dementia friendly organisation and support people with dementia to live well in their communities.

It's Gas Safety Week this week.

Help protect your loved ones by checking your carbon monoxide alarms regularly and always allow our engineers access to your home to carry out our annual landlord gas safety inspection. For further information, please see our Gas Safety Guide for Customers.

We are delighted to announce that we have appointed GTD as our new lead maintenance contractor. From this week they will be undertaking all day to day repairs to our properties.

We have just launched our new Community Investment Strategy, focused on making a positive impact within the communities we serve.

We're delighted to come together with other housing providers to support UK Housing Fast 2019, raising money for the Trussell Trust whose nationwide network of foodbanks provide emergency food and support to people experiencing poverty.

Here's our team with our plate pledges and all their generous donations that we've delivered to our local Trussell Trust foodbanks. Three of our managers even went the extra mile and fasted for the day!

Our annual customer STAR survey will go out to customers from today. Your feedback is really important to us, so please take 5 minutes to complete it. Everyone that responds will be entered into a free prize draw to win up to £125 of high street vouchers. 

We had a really good response rate last year so it would be great to get the same again.

Diversity has always been at the heart of LYHA’s philosophy.

Our parent organisation was founded back in the 1950s when Britain was still suffering from the effects of World War 2: rationing was still in operation; many areas were devastated from bombing and there was a shortage of homes to house the fast growing ‘baby boom’ population.

We are looking for three new people to join our team on a 12 month fixed-term basis.

LYHA is a small and dynamic organisation based in Headingley (Leeds).  It's a great place to work and we offer an attractive salary and benefits package. 

Please click on the links below to find out more about the roles:

Read our latest news for customers in our February Newsletter.

Throughout the Christmas period the LYHA team collected over £1,000 of donations for our local Trussell Trust foodbanks. We then did an incredibly 'big shop' and have handed over all the donations to the Leeds North and West foodbank team.

Both staff and Board have contributed generously to making this happen. A big thank you to everyone involved.

If you are experiencing money struggles, please don't suffer in silence and let your rent payments lapse.

You can contact one of our Income Officers, Katy Horrigan and Chris Radcliffe, on 0113 278 3335. They will be able to answer your questions and signpost you to sources of support.

Did you know if you or a friend or family member are on a low income, you could be eligible for the government's Warm Home Discount scheme and receive £140 off your electricity bill this winter. To find out more visit: https://www.gov.uk/the-warm-home-discount-scheme

Great time-lapse footage of the building of our Burley Lane development from start to finish: https://youtu.be/JRxpyEcRl7Y

Universal Credit (full service) is now live in all the areas where our customers live. If you are unsure about what this means for you, we have produced a short guide and claimant journey map to help you.

There are lots of sources of support including:

www.citizensadvice.org.uk 

The Homelessness Reduction Act comes into force this week. We've signed up to the National Housing Federation's Commitment to Refer to help ensure anyone who is homeless or at risk of becoming homeless can access help. If you know anyone at risk, please contact your local authority Housing Options and Support Service.

This week’s government green paper on social housing recognises the urgent importance of creating a new supply of affordable homes. National Housing Federation research earlier this year revealed that between 2012 and 2016, nearly 36,000 too few homes were built in Yorkshire and Humber. Housing associations are doing lots of great work to alleviate that. In 2016/17 housing associations delivered over 2,000 new affordable and market-priced homes in Yorkshire and started a further 2,557. Here at LYHA we have an ambitious new-build strategy.

As a result of the discovery of past failures in relation to evidencing checks on health and safety matters affecting our tenants’ homes (principally electrical safety testing), Leeds & Yorkshire Housing Association has today been formally downgraded by the Regulator of Social Housing from G1 to G2.

We have announced plans to build 54 new homes in Athersley South, in Barnsley.  Planning permission has been granted and work will begin on site in the Summer.  Once completed this will be the largest new-build development that LYHA has undertaken for a number of years and will provide much needed affordable homes for families and older people in an area of acute housing need.

Leeds & Yorkshire Housing Association (LYHA) today celebrates the completion and official opening of a new affordable housing development off Burley Lane, in Horsforth.  The £1.8 million scheme comprises thirteen new homes: two 3-bedroom family houses and eleven 2-bedroom apartments for over 55s. These have all been let to local people who were delighted to receive their keys today. 

We are delighted that Leeds & Yorkshire Housing Association has been awarded the Diversity Network Accreditation by the Housing Diversity Network. This recognises our efforts to promote equality, diversity and inclusion in all aspects of our work.

We know we're not perfect and we are working hard to improve; getting the basics right is our core priority.
You have told us that we need to improve on:

• Repairs   
• Customer Service 
• Communication

We want to make sure we are doing it in a way that works for both you and us. That's why we are inviting customers to take part in a series of 'How to improve' events.
The first one will be held on:

Our latest Value for Money Statement and Self-Assessment for the 15 months from 1st January 2016 to 31st March 2017 has been published on our website.

Click here to read / download the PDF.

21st June 2017

We have and continue to share our sincere condolences and support to all those affected by the terrible fire that happened in Grenfell Tower. Our heart goes out to those who lost their lives, their friends and loved ones and their homes and possessions. Our thanks go out to the many people who helped and supported from the fire fighters and emergency services to the wonderful community that has rallied to show immense support and resilience during the toughest of times.

Following the successful ‘Journey of the Call’ review, our Scrutiny Panel have undertaken their second review of 2017, which was all about community safety and anti-social behavior (ASB). Three customers took an in-depth look at our policies and processes and met with staff who manage ASB at Leeds and Yorkshire Housing Association.
 

You can now apply to be on our waiting list online. Click here for the application form. Once we send you a bidding number, you'll be able to start bidding on available properties straight away.