We are looking for two apprentices to join our team

We are recruiting for two exciting Apprentice roles in our Neighbourhoods and Property Services teams.

Start date: December 2021
Expected duration:15 months
Working week: Monday – Friday; total hours per week: 37.5
Salary: £12,792
Location: A mix of working at our Headingley Hub and some home-working

Our new Sustainability Report

We have just launched our first Sustainability Report outlining how we foster sustainability in our homes and communities and LYHA's ongoing commitment to socially responsible working practices. To find out more, you can read the report here.

Reconnecting with Customers

We are contacting all LYHA customers over the next 2 months to reconnect following the end of lockdown.  The Covid-19 pandemic has had such a massive impact on everyone. We want to stay in touch, check on wellbeing and update some details so we can provide the best possible service in the future. 

All households we speak to will be entered into a Christmas prize draw. 

Leeds & Yorkshire Housing Association appoints new board members

Leeds & Yorkshire Housing Association (LYHA) is delighted to appoint two new board members, Jeremy Earnshaw and Haroon Rashid, who both bring a wealth of experience and skills, particularly in the fields of audit and finance.

Our new Annual Report to Customers 2020/21

Our 2020/21 Annual Report to Customers is being posted through letterboxes this week. Read how we've continued to make improvements to our service and invested in your homes and communities over the last year.

You can also read an online copy here: Annual Report to Customers 2020/21

Win a Nintendo Switch, Fitbit or Amazon Echo just by checking and updating your contact details

All through October we are running a competition to encourage customers to use our online myLYHA portal to ensure that the data that we hold about you is accurate and up to date. This data helps us to continue to improve our current services and identify new ones based on a clear understanding of the current and future needs of our diverse customer base.

We're moving offices, but not going far

From 4th October 2021 Leeds & Yorkshire Housing Association will be moving to a new location, just around the corner from where we were before.

Our new address will be:
Third Floor
White Rose House
8 Otley Road
Leeds
LS6 2AD

Proud to be supporting TPAS Scrutiny Week

We’re proud to be part of TPAS Scrutiny Week – a subject close to our hearts at LYHA as we continually strive to improve Customer Experience.

Over the last 3 years we have transformed our approach to customer engagement, providing far more opportunities for customers to feedback to us about their ‘lived experience’ and co-create improvements to our services.

The Community Trigger Process

In 2014 the Anti-social Behaviour, Crime and Policing Act introduced specific measures designed to give victims and communities a say in the way that complaints of anti-social behaviour are dealt with. This includes the community trigger or anti-social behaviour case review, which gives victims of persistent anti-social behaviour reported to any of the main responsible agencies (council, police, housing provider) the right to request a multi-agency case review of their case – regardless of which agency is investigating the case. 

Our customer support fund

Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs.