The Community Trigger Process

If you have reported three separate anti-social behaviour incidents within the past six months to the police, the council or to us (your housing provider) and feel that the matter has not been resolved, you can use the Community Trigger Process to ask the agencies to review their response to the incidents/anti-social behaviour that you have reported. 

Our customer support fund

Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs. 

Repairs

Over the last few months we have been catching up on repairs, following COVID delays.

Our new Improving Customer Experience Strategy

We have launched a new 'Improving Customer Experience' strategy. This is all about listening to you, our customers, understanding your needs and improving the service that we deliver to you. Our vision is 'To ensure all our customers live in a home they love and in a community in which they can thrive' and we want to provide consistently high levels of service to enable you to do this.

Please remember to update your Universal Credit Journal

If your receive Universal Credit you will need to login to your UC Journal: https://www.gov.uk/sign-in-universal-credit from 1st April and update it with your new rent amount that we wrote to you with in February.

Our new complaints policy

LYHA aims is to continuously improve the customer experience which we do by listening to and acting on customer feedback. You can now make a complaint or give a compliment via this website.

Pharmacies launch codeword scheme to support victims of domestic abuse

Victims of domestic abuse can now access support safely & discreetly by using the codeword 'Ask for Ani' in all Boots stories & any other independent pharmacies throughout the UK displaying the poster in their window.

Debt Awareness Week 2021

It's Debt Awareness Week and we know that many people are finding it harder than ever to make ends meet at the moment. If you're worried about spiralling debts or managing your finances, please take #thefirststep by speaking to one of our Income Officers who provide practical, friendly & non-judgemental support. Here are just a few short, anonymous case studies of people they've recently helped:

Rent review letters

You will have recently received your annual rent review letter through the post. From 1st April 2021 we will be increasing our rents by 1.5% to help us improve our homes and communities and provide better services to you. This increase reflects current government policy and is in line with other housing associations throughout the UK. Your letter will provide an individual breakdown of your new monthly costs.

How will this money be spent?

LYHA is a not-for-profit organisation and all additional rent income will be invested in our homes and communities:

Repairs service update

We are continuing to carry out repairs at this time, in line with government guidance. However, with COVID rates still high, we need to work together to keep everyone safe.

If your repair is not urgent, please think carefully whether the work can wait and you can report it later.