You Said, We Did

We are committed to listening to the views of our customers and always value your feedback.

We hope these "You Said We Dids" highlight some of the ways we have recently acted on what you've told us to make improvements to our service and will continue to do so.

Our latest Annual Report to Customers

Read our Annual Report to Customers 2018/19. Our chance to demonstrate how we have performed over the last year and looked after our homes and communities.

Proud to become a dementia friendly organisation

LYHA has pledged to become a dementia friendly organisation and support people with dementia to live well in their communities.

Gas Safety Week

It's Gas Safety Week this week.

Help protect your loved ones by checking your carbon monoxide alarms regularly and always allow our engineers access to your home to carry out our annual landlord gas safety inspection. For further information, please see our Gas Safety Guide for Customers.

Change of repairs contractor

We are delighted to announce that we have appointed GTD as our new lead maintenance contractor. From this week they will be undertaking all day to day repairs to our properties.

Fire Risk Assessment Programme 2019/20

As part of our longstanding commitment to protect the health and safety of our customers, we recently carried out full Fire Risk Assessments of all our schemes with shared, internal communal areas (such as an entrance lobby). 

Our new Community Investment Strategy

We have just launched our new Community Investment Strategy, focused on making a positive impact within the communities we serve.