We're looking for new Board and Customer Experience Committee members

Two exciting opportunities have arisen to join us and help us deliver our new vision “To ensure all of our customers live in a home they love and in a community in which they can thrive”.

Tender opportunity for repairs and planned maintenance contractor

Leeds & Yorkshire Housing Association (LYHA) is tendering their responsive repairs and planned maintenance services for its housing stock in Leeds and surrounding areas. These services will be delivered to around 1,550 homes and will include:

Free skills training

LYHA has joined up with Interserve to offer free computer skills training to LYHA customers & their families, friends and neighbours (even if they are not customers themselves).
The course teaches a range of IT and employment skills and is available to start online now. At the end of the course you will receive a certificate in Social and Personal Development Level 1. For further information, please email toni.easter@interserve.com or call 07525 902643.

What makes us different makes us stronger

Recent events, in particular the Black Lives Matter Movement, have shone the spotlight on the continuing prejudice and inequalities facing people from Black, Asian and Minority Ethnic (BAME) backgrounds, both here in the UK and throughout the world. I believe that we as an organisation, and as individuals, have a duty to speak up; to take a stand against racism and injustice and ensure that nobody faces discrimination because of their skin colour, race or religion. This extends to our customers, communities, employees and society as a whole.

Delivering Services Safely

As you know the government has recently relaxed some of the lockdown restrictions and has issued guidance to landlords about restarting services. Customers' health and wellbeing will always be our top priority and we are sending out a newsletter to all customers this week to outline how we intend to provide services safely going forward and how to access support if you need it.

Please click here to read it online.

 

Repairs update

Following the government’s announcement today that routine repairs can recommence (see Letter from the Minister of State for Housing), we will now be moving towards reinstating our routine repairs service. 

Gardening update

Everything's growing so fast in this lovely spring weather.
You may notice our gardening team is back out grass cutting this week to help keep our estates looking tidy.
They are following social distancing advice and wearing protective equipment. Please help everyone to stay safe and maintain your distance from them too.

We value your feedback

We are committed to continually improving our service to customers and to do that we need your feedback.

From the end of this month an independent research agency (MEL Research) will be contacting a sample of our customers every quarter to ask a selection of questions about your experience of our service.

Coronavirus update - current changes to our service

We recognise that this is a very concerning time for everyone with regards to the spread of Coronavirus (COVID-19) and its impact on our daily lives. We strongly encourage all our customers to follow the latest government guidance to stay at home (wherever possible) and follow the latest NHS health advice which is continually updated here.  

Delighted to welcome our newest customers

We're delighted to welcome our new customers who are getting their keys to their new Barnsley homes this week. We hope they'll be very happy. 

Our 54 home Catherine's Walk scheme is now complete, comprising 40 houses, 8 apartments and 6 bungalows. For full details please see our press release.