Repairs

Over the last few months we have been catching up on repairs, following COVID delays.

Our new Improving Customer Experience Strategy

We have launched a new 'Improving Customer Experience' strategy. This is all about listening to you, our customers, understanding your needs and improving the service that we deliver to you. Our vision is 'To ensure all our customers live in a home they love and in a community in which they can thrive' and we want to provide consistently high levels of service to enable you to do this.

Please remember to update your Universal Credit Journal

If your receive Universal Credit you will need to login to your UC Journal: https://www.gov.uk/sign-in-universal-credit from 1st April and update it with your new rent amount that we wrote to you with in February.

Our new complaints policy

LYHA aims is to continuously improve the customer experience which we do by listening to and acting on customer feedback. You can now make a complaint or give a compliment via this website.

Pharmacies launch codeword scheme to support victims of domestic abuse

Victims of domestic abuse can now access support safely & discreetly by using the codeword 'Ask for Ani' in all Boots stories & any other independent pharmacies throughout the UK displaying the poster in their window.

Debt Awareness Week 2021

It's Debt Awareness Week and we know that many people are finding it harder than ever to make ends meet at the moment. If you're worried about spiralling debts or managing your finances, please take #thefirststep by speaking to one of our Income Officers who provide practical, friendly & non-judgemental support. Here are just a few short, anonymous case studies of people they've recently helped:

Rent review letters

You will have recently received your annual rent review letter through the post. From 1st April 2021 we will be increasing our rents by 1.5% to help us improve our homes and communities and provide better services to you. This increase reflects current government policy and is in line with other housing associations throughout the UK. Your letter will provide an individual breakdown of your new monthly costs.

How will this money be spent?

LYHA is a not-for-profit organisation and all additional rent income will be invested in our homes and communities:

Repairs service update

We are continuing to carry out repairs at this time, in line with government guidance. However, with COVID rates still high, we need to work together to keep everyone safe.

If your repair is not urgent, please think carefully whether the work can wait and you can report it later.

 

National Apprenticeship Week

This week is National Apprenticeship Week and we caught up with our IT Apprentice, Matthew, who joined us last June to hear why he chose to do an apprenticeship and his experience so far:

“I’m really enjoying my role at LYHA. In fact I couldn’t have asked for a better start. I’m working with a really friendly team of people who’ve made me feel very welcome and I’m learning a lot, especially from my manager, who is practically demonstrating things and answering my questions.

International Women's Day 2021

My career in housing began in the mid 1990’s, my first ‘proper’ job out of university. I worked for The Housing Corporation in an admin role, managing a portfolio of housing associations; processing paper applications for new schemes and managing cashflows amongst other things. This whet my appetite for development, as the role had given me an insight into the development process and the many challenges that came with it, so I pursued my new found goal of working for a housing association and started my career in development which has now spanned more than two decades!