Leeds office closed today

Please note our Leeds office is closed today but our phone lines remain open as normal.

If you need to contact a member of the 54North Homes team, please call T: 0345 5211993 or E: hello@54northhomes.co.uk 

 

New Tenant Satisfaction Measures

Feedback from our customers is very important to everyone at 54North Homes.
We need to know what we're doing right, what we're getting wrong and where we can improve.
From April, the Regulator of Social Housing is introducing performance measures called Tenant Satisfaction Measures (TSMs). These measures aim is to hold housing providers to account for their actions and give customers greater visibility of their performance.

Temporary closure of our waiting list

With effect from 1st March 2023 the 54North Homes (formerly Leeds & Yorkshire Housing Association) Housing Waiting List, known as “Choose Your Home” will be closing temporarily to new applicants.
We will re-open our waiting list at a future date once we have completed the migration of our computer systems and a review of our policy.

Rent review letters

You will shortly receive your annual rent review letter through the post which sets out what your rent and service charge amounts will be from 1st April 2023. 

An update about our transition to 54North Homes

Leeds & Yorkshire Housing Association has now joined with York Housing Association to become 54North Homes (as of 16 December 2022).

You will start to see our new logo and branding cropping up on correspondence from us, on our team’s uniforms, vans etc. We will also be developing a brand-new website too, but for the time being please continue to use this website and portal to search for a new home, pay your rent, report a repair etc.

You will hear more from us about 54North Homes early in the new year.

Condensation and damp

There is nothing more important than you and your family’s health.

Damp and mould can be very upsetting, bad for your health and for your home.
It is often just caused by condensation and there are many steps (listed below) that you can take to help with this. But sometimes it can be the result of a problem with the building, such as a leak, so we do need to know. We can then send out a surveyor to visit your home, diagnose the problem and undertake any necessary remedial action.

Supporting you with the rising cost of living

Times are tough right now and the rising cost of living is hitting people hard. We are committed to doing all we can to support you if you are struggling financially and have created a dedicated section on this website setting out lots of sources of support which may be helpful to you, along with some money saving tips. Please click here. 

Our new Sustainability Report 2022

We are pleased to publish our LYHA Sustainability Report 2022 and SRS Data Release which set out how we operate sustainably and aim to be socially responsible in everything we do.

Beware cold callers offering to help you claim money

Disreputable claims management companies, often claiming to be from ‘the housing’ or working on the landlord’s behalf, are increasingly approaching social housing customers offering to ‘help them claim compensation for repairs not carried out’. In reality, these companies are not trying to help others but to make money for themselves. The legal action that ensues can end up being very stressful and costly for customers, some of whom are elderly or vulnerable, who end up receiving little, if anything, financially at the end of the legal action.