We have moved offices, but not very far

Leeds & Yorkshire Housing Association has moved to a new location, just around the corner from where we were before.

 

The address for our new Headingley Hub is:
Third Floor
White Rose House
8 Otley Road
Leeds
LS6 2AD

Proud to be supporting TPAS Scrutiny Week

We’re proud to be part of TPAS Scrutiny Week – a subject close to our hearts at LYHA as we continually strive to improve Customer Experience.

Over the last 3 years we have transformed our approach to customer engagement, providing far more opportunities for customers to feedback to us about their ‘lived experience’ and co-create improvements to our services.

The Community Trigger Process

In 2014 the Anti-social Behaviour, Crime and Policing Act introduced specific measures designed to give victims and communities a say in the way that complaints of anti-social behaviour are dealt with. This includes the community trigger or anti-social behaviour case review, which gives victims of persistent anti-social behaviour reported to any of the main responsible agencies (council, police, housing provider) the right to request a multi-agency case review of their case – regardless of which agency is investigating the case. 

Our customer support fund

Helping our customers to thrive in their homes and communities is really important to LYHA but we recognise that some of our customers struggle financially on a day to day basis and have limited reserves to fall back on when the unexpected occurs. 

Repairs

Over the last few months we have been catching up on repairs, following COVID delays.

Our new Improving Customer Experience Strategy

We have launched a new 'Improving Customer Experience' strategy. This is all about listening to you, our customers, understanding your needs and improving the service that we deliver to you. Our vision is 'To ensure all our customers live in a home they love and in a community in which they can thrive' and we want to provide consistently high levels of service to enable you to do this.

How to contact us over Easter....

We will be closed for the Easter Bank Holiday from 5pm on Thursday 14th April until 8.30am on Tuesday 19th April.

If you need to report an urgent repair during this time, please contact our emergency out-of-hours service on T: 0113 2783335. Otherwise, please call us once we reopen or email: info@lyha.co.uk

Please remember to update your Universal Credit Journal

If your receive Universal Credit you will need to login to your UC Journal: https://www.gov.uk/sign-in-universal-credit from 1st April and update it with your new rent amount that we wrote to you with in February.

Our new complaints policy

LYHA aims to continuously improve the customer experience which we do by listening to and acting on customer feedback. You can now make a complaint or give a compliment via this website.

Pharmacies launch codeword scheme to support victims of domestic abuse

Victims of domestic abuse can now access support safely & discreetly by using the codeword 'Ask for Ani' in all Boots stories & any other independent pharmacies throughout the UK displaying the poster in their window.