In 2014 the Anti-social Behaviour, Crime and Policing Act introduced specific measures designed to give victims and communities a say in the way that complaints of anti-social behaviour are dealt with. This includes the community trigger or anti-social behaviour case review, which gives victims of persistent anti-social behaviour reported to any of the main responsible agencies (council, police, housing provider) the right to request a multi-agency case review of their case – regardless of which agency is investigating the case.
If you have reported three separate anti-social behaviour incidents within the past six months to the police, the council or to us (your housing provider) and feel that the matter has not been resolved, you can use the Community Trigger Process to ask the agencies to review their response to the incidents/anti-social behaviour that you have reported.
The aim is to give victims and communities the right to a review of their case and bring agencies together to take a joined up, problem solving approach to find a solution. An impartial panel will then review your case and determine if appropriate action is being taken to resolve the anti-social behaviour and make recommendations to the responsible organisation to improve the situation.
Please note the Trigger should only be used if no action has been taken as a result of repeat reporting of anti-social behaviour. The Trigger cannot be used to report general acts of crime which should be reported to the police.
It should also be noted that the Community Trigger is not a complaints process. If you are unhappy with the service you have received, you should contact the relevant organisation to register a complaint. Both processes can run at the same time.