Following the successful ‘Journey of the Call’ review, our Scrutiny Panel have undertaken their second review of 2017, which was all about community safety and anti-social behavior (ASB). Three customers took an in-depth look at our policies and processes and met with staff who manage ASB at Leeds and Yorkshire Housing Association.
A huge THANK YOU to all customers who took part in this review and gave up their valuable time. The group will meet again in a few weeks to review their findings and come up with some SMART (specific, measurable, achievable, realistic and time-bound) actions to improve how we handle ASB and create a better service for our customers. Watch this space for more information coming soon.
Being part of the Scrutiny Group gives customers a great opportunity to change service delivery across a number of areas. Following this review we will be looking at reviewing our Void Process and Standard, if you think you would like to be a part of reviewing our services or have a special interest in this area, please click here to email Sharon to register your interest and we’ll be in touch. Being involved with the Scrutiny Panel can be a really rewarding experience, and one that contribute to making real change happen for the benefit of our customers and communities.