We are committed to improving your customer experience by listening to you, our customers, and acting on what you tell us. Over the last year we have conducted customer focus groups, consultation events and regular surveys. Your feedback from these is now shaping big changes to how we deliver our services to you, including reshaping our Neighbourhoods Team to provide a more hands-on service. To find out more, click here. We will also write to you again in September with further details about who your local contacts will be.
We have launched a dedicated Customer Engagement Policy that sets out the genuine opportunities you as a customer have to influence and challenge our services and strategies, and to make a real difference within your own community.You can also register your initial interest in ‘getting involved’ in customer engagement opportunities by completing this short form and we can then get in touch as and when opportunities arise.