We are committed to continually improving our service to customers and to do that we need your feedback.

Every quarter, independent research agency (MEL Research) contact a sample of our customers to ask a selection of questions about your experience of our service. All responses will be strictly confidential and LYHA will not be told individual customer's comments unless there is something specific you wish to raise with us.
 

If you receive a call from MEL, please spare a few minutes to answer their questions if you can.  It is by listening to your feedback that we know where we need to make improvements to our service.