If Housing Benefit covers the entirety of your rent and they pay it directly to us, you do not need to do anything. We will inform them of the change and they will begin paying us the new amount from April 1st 207. If there is a credit on your account they will be entitled to claim this back from us within six years. You will not be affected by this.
If Housing Benefit only covers part of your rent and they pay this directly to us, we will inform them of the changes to your rent, and you will need to wait for your letter from them confirming the new amount they will be paying from April 1st 2017. You will then need to adjust the amount you pay to make up the short fall. If you are in any way unclear about the amount you will need to pay, please contact your Income Officer to discuss this as soon as possible. Click here for contact details.
If Housing Benefit is paid into your bank account by your local authority (and not directly to us) it is your responsibility to inform them of the changes to your rent. You need to do this as soon as possible. If your rent reduction should have taken place sooner, they may wish to claim money back from you for the additional amount they have been paying since the time the change should have taken place. This will depend on the local authority and should be discussed directly with them.