Welcome to our Repairs page
If you think you have an emergency repair, please call 0113 278 3335 immediately to report this to us.
If you are calling outside of our office hours (Monday - Friday 8:30am - 5:00pm) you will be automatically transferred to our emergency, out-of-hours service.
Otherwise (if your repair is not an emergency) using the option buttons below, you will be able to:
- Report your own repair online via our new Diagnostics Tool
This tool will support and guide you towards raising your own repair online, with the details then being sent directly to our contractor GTD, with one of three outcomes:
1. Our contractor will accept the repair and contact you within 48 hours to arrange an appointment
2. Place the job on hold whilst further information or authorisation is obtained
3. Diagnose that the request is not LYHA’s responsibility and inform you of the details
- Report defects to a new-build Leeds & Yorkshire home
- View our comprehensive Repairs Handbook which includes full details on our repairs services and policies.
If you have any other queries, please contact us on 0113 2783335, to speak to one of our customer services advisors, or click on the "Chat Now" button to start an online chat with our customer services team